Food Safety and Personal Hygiene (for Food and Beverage Services)

Cases of Food Borne Disease can cause a irreparable damage to the reputation of a food establishment. One single case of food poisoning can already discourage dinners from coming back to the restaurant or canteen. An unhygienic food handler can be an instrument in transmitting bacterial contamination and food borne disease. It is therefore important for every server to understand and practice the rules of food safety in handling and serving food.

Microorganisms

This are tiny, living and active beings that rapidly multiply in numbers under the right conditions.

Bacteria breeds in unsanitary, moist and slightly acidic environment like:

• Dirty surroundings
• Wet, undisposed and uncovered garbage
• Stagnant and dirty water
• Crowded places like storerooms that are dirty
• Dirty and unsanitized containers, pans and utensils
• Undisposed, uncovered leftover food

A Food Borne Illness is carried or transmitted to people by contamination or cross-contamination of microorganisms or bacteria, virus or toxins through:

Food and contaminated food containers

Unsafe of unhygienic food handlers

Conditions that contributes to the growth of bacteria

• Temperature
• Time
• Moisture
• Oxygen
• Food
• PH level

The word Food Safety covers practices designed to:

• Prevent the growth and multiplication of bacteria
• Prevent food from contamination of bacteria, toxins and other harmful substances
• Prevent food spoilage
• Prevent the occurrence of food poisoning and infection as well as the spread of disease
• Retain nutritional and aesthetic qualities of food

Contamination is the presence of harmful substances not originally present in the food

Cross-Contamination occurs when micro organisms are transferred from surface or medium to another as in a contaminated/ dirty container to food, dirty hands or contaminated food to uncontaminated food.

Source of Diseases

• Microbiological
• Biological
• Chemical
• Physical Hazards

How to WashHands

·                     Wash hands with hot water in a hand washing sink

·                     Moisten hands, soap thoroughly and lather up to elbow

·                     Rub hands together using friction for 20 seconds

·                     Rinse hands thoroughly under running water

·                     Dry hands using single service towels or paper towels

HACCP is the abbreviation for Hazards Analysis Control Critical Point. It is a food safety management system that provides identification and assessment of the hazards and risks associated with the food operation. It likewise provides prevention strategies on known food hazards that endanger the health of humans.

Always practice the basic principle- Clean as you go. Immediately dispose trash and clean your working area right after preparing food and drinks.

FIFO- First In, First Out

You have to consume first what comes first.

Personality Development (For Service Related careers)

What is Personality?

Personality is the embodiment of feelings and behaviors which makes each person unique

What is Personality Development?

Personality development is a process of improving one’s feelings, behaviors or characteristics on how to be a better person

Components of Personality

• Habits
• Attitudes
• Interest
• Values
• Principles
• Mental Capacity

Aspects of Personality

• Physical
• Mental
• Emotional
• Moral
• Social
• Spiritual

Two Types of Personality

1. Appealing
2. Repelling

Image

It is a reproduction or mental pictures of you as seen by others

Improving One’s Personality and Self Image

• Personal Discipline
• Self Awareness
• Attitude Awareness
• Self Esteem
• Self Confidence
• Creative Thinking
• Time Management
• Plaaning of Activities
• Innate Love for Others
• Getting More with Less Time

Ways to Improve Self Image

1. Physical health and hygiene
2. Good grooming
3. Good posture

Fashion

Reveals a significant message about you and your world

How to Assemble a Basic Wardrobe with Limited Budget

• Clean up your clothes
• Know your figure
• Shop wisely and well

 HOW TO THINK POSITIVELY ABOUT YOURSELF

• Acceptance
• Trust
• Set Realistic Goals
• Encouragement
• Take Time to be Alone with Yourself
• Respect for Yourslef
• Take Pride to your Achievement

Qualities and Characteristics of Good Work Ethics

• Caring
• Dependability
• Consideration
• Cheerfulness
• Emphaty
• Trustworthy
• Respectfulness
• Courtesy
• Conscientiousness
• Honesty
• Cooperation
• Enthusiasm

TEN COMMANDMENTS OF WORKING FOR OTHERS

1. Do not lie. It wastes mt time and yours. I am sure to catch you in the end and that is the wrong end
2. Watch your work not the clock.
3. Give me more than I expect and I will give you more than you expect. I can afford to increase your pay only if you increase my profit.
4. You owe so much to yourself that you cannot afford to owe to anybody else.
5. Dishonesty is never an accident
6. Mind your own business and in time you will have your own business to mind.
7. Do not do anything to hurt your self-respect. An employee who is willing to steal for me is willing to steal from me.
8. It is none of my business what you do at night, but if it will affect what you do the next day and do only half as much as I demand, you will last half as long as you hone.
9. Do not tell me what I like to hear. Tell me instead what I need to hear.
10. Do not kick if I kick. If you are worth correcting, you are worth keeping.

Job Interview Questions

One of the most important processes in a job hiring is the job interview. It is where the job applicant gets screened by the Human Resources Personnel, Agency Recruiter sometimes the Manager or the Business owner himself.

Here are some few commonly asked questions during a job interview.

Job interviews are always stressful - even for job seekers who have gone on countless interviews. The best way to reduce the stress is to be prepared. Take the time to review the common interview questions you will most likely be asked. Also review sample answers to these typical interview questions.

Then take the time to research the company and to prepare for an interview. This way, you will be ready with knowledgeable answers for the job interview questions that specifically relate to the company you are interviewing with. (from here) 

Job Interview Questions About You

• So, tell us about yourself…
• Why do you want to work for us?
• Tell me about your strengths and weaknesses.
• What has been your biggest professional achievement?

Interview Questions: Work History

• Tell me about your experience at ___. (Fill in past job.)
• Tell us about a situation when you encountered a conflict in your team and your team members misunderstood you.
• Why did you leave your last job? (Or why are you thinking about leaving your current job?)
• Tell me about a time when… (Fill in with situations relevant to the position. For instance: Tell me about when you had to take initiative … you had to deal with a difficult customer … you had to respond to a crisis … you had to give difficult feedback to an employee … You get the idea.)

Job Interview Questions About the New Job and the Company

• What interests you about this opening? (Or why do you want to work for us?)
• What do you know about our company so far?
• What experience do you have doing ____? (Fill in each of the major responsibilities of the job.)
• What salary range are you looking for? 

Interview Questions: The Future

• Where and how do you see yourself in 2-4-8 years?
• What questions do you have for me? 

Other sources:

http://profitseo.com/top-7-the-most-important-job-interview-questions/

http://money.usnews.com/money/blogs/outside-voices-careers/2011/01/24/the-10-most-common-job-interview-questions

For more common questions asked in a job interview click the links here:

The 25most difficult questions you'll be asked on a job interview

50 Most Asked Job InterviewQuestions and How to Answer Them

50 COMMON INTERVIEW Q&A

Let this be a quick guide for anyone who will be going to a job interview especially for the first time. Study this questions to have an idea what to expect and how to impress the interviewer.

Job Interview Preparation

Aside from having a well-written Resume and wearing your best dress, what else can you do in order to impress the interviewer and increasing the chance to have that job offer you have been aiming for.

Here are some few tips and a collection of articles that could help you...

Be mentally prepared to interview

Preparing for a prized interview entails much more than just knowing what to wear or where to go, looking neat and being on time. Beyond logistics and physical appearances, there should be constructive mental and psychological planning as well. Follow these steps to emerge a winner in your next interview: 

• Do some research. 

• Know your strengths and weaknesses.

• Study your employment history 

• Be familiar with the questions. 

• Ask your own questions. 

read more at:

http://careers.jobstreet.com.ph/interview/be-mentally-prepared-to-interview

Interview Preparation 

Most people go to interviews hoping to be questioned and assessed by an interviewer (s). They go anxious and worried, wondering whether they would get the job. People like Zagorski approach an interview with a completely different mind-set. They go well-prepared to demonstrate how they would fit into an employer’s needs and bring value to their business. They go as a value provider, not as a job seeker. 

Would you also like to impress your would-be employer just like Zagorski? If yes, the next time when you get an interview call, do not lose any time and get down to preparing a powerful presentation. 

Here is a road map: 

• Know the employer
• Review the job
• Review yourself
• Prepare a presentation
• Practice

read more at:

http://careers.jobstreet.com.ph/interview/success-at-interview-the-zagorski-way

Job Interview Tips

Job interviews in many organizations are getting sophisticated these days. Psychological tests, role plays, and challenges to one's "quick intelligence" and street smarts are often part of the package. While it's impossible to anticipate everything you may encounter, here are ten tips that will help you negotiate the interview process successfully. 

• Prepare and over-prepare
• Be particularly clear on what you know and what you want to achieve
• Make sure your responses match your claims
• Be clear about your strengths
• Describe your weaknesses as strengths
• If you've been fired, be forthright about it
• Be clear where you want to go
• Have clear personal standards
• Interview the interviewer
• Don't allow yourself to be badgered by the salary issue

read more at:

http://careers.jobstreet.com.ph/interview/job-interview-tips

For additional exercise go to this link:

Job Interview Skills

How to Think Positively About Yourself

How to Think Positively About Yourself

Acceptance

                Identify your strengths and weaknesses

Trust

                Observe your behavior and feelings

Set Realistic Goals

                Try to develop your skills, abilities and actions

Encouragement

                Be open, move on and be positive always. Go for your goals. Yes, you can!

Take Time to be Alone with Yourself

                Try to reflect on your attitude, ups and downs side of your life. Decide on what to do with your future, life and career. Think constructively then put things into action after thinking it over.

Respect for Yourslef

                Accept who and what you are, don’t pretend, love and respect yourself first before you ask others to respect you.

Take Pride to your Achievement

                It is your pride to labor. Be proud of your achievements in the right way or manner

How to wash Hands Properly

Simple steps into hand washing...

How to Wash Hands Properly

• Wash hands with hot water in a hand washing sink

• Mositen hands, soap thoroughly and lather up to elbow

• Rub hands together using friction for 20 seconds

• Rinse hands thoroughly under running water

• Dry hands using single service towels or paper towels

Proper hand washing is very important for it gets into contact with different surfaces and areas through out the day. Let this be our habit for a good personal hygiene and sanitation purposes.

Ten Commandments of Working for Others

Let me share you something I learned from a Personality Development Course...

We all do work. We work for ourselves, for our family, for our friends and for anybody. All things have a set of rules we have to follow. In these rules, it is as if the work we do for others are talking to us personally. Here are some simple rules we can apply in our work...

Ten Commandments of Working for Others

1. Do not lie. It wastes mt time and yours. I am sure to catch you in the end and that is the wrong end

2. Watch your work not the clock.

3. Give me more than I expect and I will give you more than you expect. I can afford to increase your pay only if you increase my profit.

4. You owe so much to yourself that you cannot afford to owe to anybody else.

5. Dishonesty is never an accident

6. Mind your own business and in time you will have your own business to mind.

7. Do not do anything to hurt your self-respect. An employee who is willing to steal for me is willing to steal from me.

8. It is none of my business what you do at night, but if it will affect what you do the next day and do only half as much as I demand, you will last half as long as you hone.

9. Do not tell me what I like to hear. Tell me instead what I need to hear.

10. Do not kick if I kick. If you are worth correcting, you are worth keeping.

Keep your heads up and have a happy working day!